Frequently Asked Questions about Seattle Sutton

Your Life. Your Health. Take Control.®

Yes. All clients receive the same meals; but, there are two different calorie portions to chose from – 1,200 or 2,000 calories average per day, using the complete five week menu cycle (Includes recommended fat free milk).

SSHEs ultimate goal is to improve your eating habits. You need a variety of food for good nutrition. Eat to nourish your body, not just for taste. You will find that certain foods you thought you didnt like are excellent prepared the SSHE way.

You can be a SSHE client for as long as you wish! We believe SSHE to be a healthier eating plan than you could prepare for yourself on a regular basis. Let us do the work for you. Well roast your turkeys, soak your beans, and bake your muffins. Meals include fresh fruits and salads.

Eat when your body tells you to eat, when you feel hungry. If weight loss is desired, dont eat just because its mealtime. Save that delicious muffin for midnight, or eat some of your food every 2 hours if you desire. It doesnt matter when you eat your SSHE meals. What counts is calories in vs. calories out.

Yes, we offer a 1,500-calorie vegetarian meal plan.

SSHE meals remain fresh 5 days from the day you receive them and should be consumed within that time period. Always keep your meals refrigerated at 35-40 degrees F.

Yes. Feel free to trade meals from day to day.

Not too spicy. We know clients tastes vary. We have designed the taste to be moderate. Add seasonings (no salt) if you desire.

Place your meals in a cooler with ice packs. If your meal needs heating, many facilities (gas stations-motels) have microwave ovens for your use.

We offer 3 different calorie levels. There is a 1,200-calorie and 2,000-calorie per day traditional portion, as well as a 1,500-calorie per day vegetarian portion to choose from. This is based on our daily average of our 5-week menu rotation.

Some are organic, but not all because we serve such a variety and it is not always available.

We do not pretend to be counselors. If you have a medical question or concern, we suggest you consult your registered dietitian or physician. What we do is provide well-balanced, healthy meals. We have a registered dietitian that does all of our food analysis, every meal and every item we serve is analyzed on a periodic basis to ensure we adhere to the guidelines set forth by health and medical professionals.

Our airtight seal is in place to keep your meals fresh. Doming of the seal is normal and will not affect the quality, taste or freshness of your meals.

Yes, we offer a preset menu of 105 different, freshly prepared meals in a 5-week rotation. Each meal is a complete meal. We recommend adding 2 servings of a low-fat dairy per day, if you enjoy dairy products (yogurt, skim milk or etc.).

Yes, if you place an order, please let us know via phone at 1- and we will accomodate you. We welcome any questions about our menus or individual meals.

All meals are fully prepared. No raw meat is ever served. Prior to ordering each week, you are welcome to give us a call at 1- and we can discuss each meal and our heating recommendations.

Are the heating instructions similar enough for different meals that each meal could be prepared without reading instructions (for a visually impaired person)?

Every meals is different, in fact, youll love the variety. Some entire meals would taste best heated, while others will contain a salad or piece of fresh fruit. In other cases, a dinner roll might be present, so it would not need to be heated as long as the rest of the meal is heated.

What should I drink with this diet?

6 glasses or more of water each day

2 eight ounce glasses of fat-free milk daily for 1,200 calories

Can I have a cocktail on a special occasion?

Yes, but limit the amount to 1 glass of red or white wine, 1 oz. of hard liquor or one light beer per day. They all contain calories.

No. SSHE believes you should never take supplements unless your doctor or dietitian has prescribed them for your specific medical need.

Go, and dont feel guilty! Just order carefully – salad with dressing on the side, baked potato, broiled fish or chicken, one serving of bread/margarine and fresh fruit for dessert. Drink sparkling mineral water with a twist. Freeze your SSHE dinner or give it to a friend. If youre dining at a friends house, inform your host that you are on Seattle Suttons Healthy Eating and that youll be bringing your own meal.

Eat your SSHE meal before the event so youre less hungry later. Or, make only one trip to the buffet line, limit portions and keep choices healthy (chicken, fish, vegetables, salad, etc).

First register or log in if you are already registered. Then, choose your meal plan and select pick-up or delivery if you reside in an area with a local distributor. If you live in our National Home Delivery area, shipping is only available.

Once you have made your selection, enter your billing information and submit. Your order will then be processed immediately through our secure payment processor.

For orders placed through local retailers, please do so before 10 AM Central Time on Friday for pick-up/delivery the following Monday and Thursday. Some locations may be able to accept late orders if youve missed the order deadline. Your local retailer arranges payment and pick-up/delivery. Please call1-for store hours.

For National Home Delivery orders that are shipped via UPS, the deadline to order each week is 12 Noon Central Time on Friday for delivery the following Tuesday and Friday.

Although we have a weekly deadline for orders, were sometimes able to accommodate a certain number of late orders. If you missed the weekly deadline, please call 1- to inquire about availability.

You may opt during the ordering process to select a subscription (recurring order) which allows clients the choice to receive meals as long as they like, without having to re-order each week. To discontinue a recurring order, contact your local retailer(1-) before Friday to stop meals for the following week.

Yes, when you log in simply change location and select a new location by entering the zip code or searching for a nearby location on the map.

Yes, check with your local retailer about the time and cost of delivery to your home or office. Delivery is twice weekly. For National Home Deliver, check eligibility based on where you live or where you intend to have the meals shipped. All meals ordered through National Home Delivery are shipped by our third party shipping partner.

If youre interested in weight loss or healthy eating, let us do it all for you! You will feel less frustrated and have better results without planning, shopping and cooking.

Yes, for those seeking meals for convenience please visit Choose A Plan for the plan thats right for you and your lifestyle.

It is a weekly program, so you may order for as many weeks as you like. We also offer half-week options.

Our menus rotate for 5 weeks without repeating meals during that time. So, the particular week your order is placed will determine what week you will begin with (for example, you could start with week C, then D, E, A, and then B).

Seattle Suttons Healthy Eating meals are freshly prepared. After an order has been placed, your fresh fruit, produce and all the other ingredients are ordered. If you have a sudden emergency, please arrange for a friend or relative to pick-up your meals.

If picking up meals, please call to confirm the retail store hours.

Contact the local retailer or have someone else call on your behalf before the designated closing time if a delay should occur. If you ordered through National Home Delivery, you were provided with a confirmation. Please arrange with a friend or relative to receive your meals, so your meals dont spoil. You may contact us at 1-800-442-DIET (3438) to inquire when it will arrive so you can make the necessary arrangements. Every effort will be made by us to provide you with excellent service.

It depends on your insurance company and the plan you have — weve heard of instances where clients have had their insurance cover the cost of our meals. We recommend you contact your insurance company to find out if they offer this as part of your plan.

Unless you have a very unusual medical problem, weight loss and weight gain are a matter of caloric intake vs. caloric output. If you take in more calories than you use, you gain weight. If you take in less calories than you use, you lose weight. The SSHE 1,200 calorie plan is designed to induce a healthy weight-loss of 1-2 pounds per week on average (individual results may vary). Claims by other diet plans of 5, 7 or even 10 pounds per week are unrealistic and unhealthy. Adopting a healthy diet is the key to successful, long-term weight loss. Seattle Suttons Healthy Eating makes it easy!

The 1000 calorie plan plus two glasses of fat-free milk per day will equal an average of approximately 1,200 calories per day, using the complete five week menu cycle. Healthy choices may include the following: (numbers are approximate, see label when purchasing)

70-100 calories: One serving of fresh fruit

40-60 calories: One cup air popped popcorn

100-150 calories: One half cup frozen yogurt

80-120 calories: One medium baked or boiled potato

40-100 calories: One cup green vegetable

55-90 calories: One slice whole grain bread

Weigh yourself only once a week, preferably on the same day of the week. We recommend being weighed on the same scale every time, at your SSHE distribution site by your local distributor. Weighing more frequently than once a week will not give an accurate picture of weight loss, and this may be discouraging.

Shall I choose the 1,200 calories or 2,000 calories per day? (average per day using the complete five week menu cycle, including recommended fat-free milk)

The choice is yours. If you need professional advice, Seattle Suttons Healthy Eating suggests that you consult with your physician, registered dietitian or other degreed nutritional consultant.

The honest fact remains – if you eat or drink more calories than you use, youll gain weight. If you have been on SSHE in the past and gained some weight back, we will welcome you back.

Yes. However, if you take in less calories than you expend (work, exercise, etc.), then you will lose weight. You may need to add calories in order not to lose weight. When necessary to add calories, keep choices healthy.

Seattle Suttons Healthy Eating has a solution for you.  Order the 1,500-calorie vegetarian plan and simply eliminate the suggested 3 servings of your own fat-free milk.  This will reduce the daily calories by approximately 270-300 calories per day.  You will experience successful weight loss only eating 1,200-calories per day.

Every SSHE meal includes an ingredients list on the container. If you think you may be allergic to an item/ingredient, please consult with your physician before consuming the item in question.

Give a Seattle Suttons Healthy Eating gift certificate! Theyll know you care.

Seattle Suttons Healthy Eating is licensed by the Department of Agriculture (USDA) in each state, which requires ingredient labeling and nutrition fact panels on meals containing chicken or turkey. The vegetarian and fish meals have ingredient lists on the security label, which is required by the U.S. Food and Drug Administration (FDA).

35-40 degrees F. is the recommended temperature. If a problem occurs, be sure to check the seal on your refrigerator door.

Seattle Suttons Healthy Eating is available anywhere in the United States. We proudly offer National Home Delivery for customers who are not located within a local distributors territory.

Yes, our containers are recyclable. Flip the container over to learn more about what type it is and if it is recyclable in your area.

Yes, SSHE utilizes many low glycemic index (GI) foods throughout its menu. Focusing strictly on the GI of food may be misleading though. The GI should be used as just one of the many tools available to improve blood sugar control. It is not necessary to avoid foods with a high glycemic index, such as potatoes, since they have valuable vitamins and minerals. Examples of low glycemic index foods on the SSHE menu include: broccoli, green beans, yogurt, peppers, tomatoes, plums, peaches, apples, whole grain breads, kidney beans, oatmeal and barley.

We include whole grains as part of being a heart healthy diet; therefore we are not gluten free. Many who order our meals choose the 2,000-calorie plan and share with friends or family members (including items they feel they need to avoid). Some couples both order and simply trade items. For your convenience, all ingredient information is listed on each meal.

Soy is a heart-healthy, lean source of protein and therefore we do serve meals that include soy. We are aware that there are theories, which seem to discourage or limit soy. We suggest you consult with your physician about the latest medical research stating the numerous health benefits of eating soy.

You receive a total of 21 meals for each week you order, breakfast, lunch, and dinner for 7 days. A package will arrive twice during the week. The first package will contain 12 meals and you will receive it on Tuesday and the second package will contain 9 meals and it will arrive on Friday. Rarely deliveries might occur on another day due to unpredicted weather, etc. SSHE is not responsible for weather-related delays.

You store the meals in your refrigerator, not in your freezer, and when you are ready to eat them, you just heat them in the microwave. However, some meals dont require heating and can be consumed right from the container.

Your National Home Delivery meals are purchased by credit card.

Deadline to order each week is 12 Noon Central Time each Friday in order to start receiving meals the next week.

Please see National Home Delivery pricing.

UPS will leave your meals at your doorstep without a signature. When you arrive home, please place meals in your refrigerator. These terms apply to the UPS Shipper Release Policy:

UPS will make only one delivery attempt. The package will be left if no one is home.

UPS will not obtain a signature upon delivery.

A UPS delivery record will be conclusive proof of delivery.

The customer accepts liability for any loss or damage to the package after delivery.

What information do you need to send my meals?

We need a complete street address including apartment or suite number, city, state, zip code and the daytime phone number of the recipient, an alternative phone number (such as cell or home), an e-mail address and payment information.

We need to have complete and correct address information to successfully deliver your package. If we send your order to an incorrect or incomplete address, your package will not reach you and you wont be able to enjoy eating our healthy meals. If you need additional assistance, please call our customer service department at 1-800-442-DIET (3438) or E-mail us .

Yes, as long as you indicate it on your order where you would like it shipped. The package will require refrigeration upon delivery, so if your office doesnt have such accommodations then you may want to consider a different option. SSHE is not responsible for packages once they have been delivered by UPS to you.

Yes, but if nobody is home to receive the package, UPS will leave the shipment. It is a good idea to be home when your meals are scheduled for delivery to your apartment. You may consider arranging another delivery address or delivery directly to your apartment office. SSHE is not responsible for packages once they have been delivered.

Yes, we strongly recommend you let the college student know the package is coming and to be on the look out for the delivery.

No, UPS does not ship to a P.O. Box.

No, we do not service outside the U.S.

No, you do not have to be home if you are shipping to a single-family home, apartment or business as part of the UPS Shipper Release Policy. SSHE is not responsible for packages once they have been delivered by UPS to you.

Our meals are freshly prepared and are packaged in special containers, then placed in a shipping box with insulated material to keep it at the utmost quality and meet the highest standards of safety and quality. All meals are manufactured in USDA facilities. Everything is then shipped via UPS 1-Day Ground, Express or 2-Day Air.

With our special packaging, all meals are kept refrigerated for 36 to 48 hours. If you live in a warm weather climate, be mindful of that when receiving your package. We recommend that all customers refrigerate their meals immediately upon receiving them.

Our meals are freshly prepared and we do not recommend freezing them for optimal taste.

Packages are delivered on Tuesday and Fridays. An exact time of delivery cannot be given, since it depends where the delivery address is located on the UPS drivers route.

No, it is your responsibility to know a package is coming since you placed the order. We strongly advise you to arrange for someone to be available to place your meals in a refrigerator upon delivery, because the package is of a perishable nature and needs to be refrigerated upon delivery.

Yes, even though you typically receive your meals within 1-2 days, the meals are securely packed in boxes designed with insulation and gel-packs to keep the meals at refrigerated temperatures for several days to accommodate a rare UPS delay due to weather.

Yes, the gel-pacs are recyclable and eco-friendly! Seattle Suttons Healthy Eating makes gel packs especially for our National Home Delivery customers. Each gel-pac is 99.5% water. You can remove the outer plastic and place it in your recycling bin or garbage. If you put salt in the gel, it will dissolve the gel and turn it all into water for easy draining. You can also refreeze the gel-pacs to use in the future. If you ever need more, or know of a company who would like to purchase gel packs, please contact Ruth at or .

Yes, your order will be confirmed with an e-mail confirmation that contains your order and information on tracking your package, as long as you provide that information. We strongly recommend once you have placed your order to print out the final confirmation page indicating your order has been placed. And, to check your e-mail for your confirmation e-mail. If you order by telephone, we will provide you with an order number at the end of our call.

Yes, but you must select that as an order option when you place your order. Please inform the customer service representative on the phone when you place your order or make that selection when you place your online order. You have the option for this free automated service, which will be billed each week to your credit card. You must contact us if you choose to discontinue this service by our deadline of Friday at 12 Noon Central Time.

Once your initial order is placed, your first week may not be cancelled.

To alter your existing subscription (automatic recurring) order for the following week, please call 1- or go to manage order. All orders are final on Friday, at noon CST.

Please check with your local recycling program. You may also look for a drop-off recycler for expanded polystyrene (EPS) foam packaging. To find one in your area .

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